Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to the Inqlude.in website
• Clients including hotels, travel providers, and tourism organizations
• Individuals participating in accessibility audits or testing
• Persons with disabilities providing feedback or usability inputs
• Any user interacting with our services or communications

Our services are intended for users located in India. We do not intentionally offer goods or services to individuals located in the European Union.

2. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Organization or property name
• Job title or role
• Billing and invoicing details
• Communication records

b. Accessibility-Related Information (Sensitive Information)

• Voluntarily disclosed accessibility needs or functional requirements
• Feedback provided during audits or testing
• Observational data related to usability, safety, and accessibility barriers

We do not collect medical records, diagnoses, or treatment data. Participation is voluntary and based on explicit consent. Personally identifiable information is anonymized wherever possible.

c. Technical & Usage Information

• IP address
• Device type, browser, and operating system
• Pages visited and interactions
• Date, time, and referral data

3. Legal Basis for Processing Data

• User consent
• Contractual necessity
• Legitimate interest in improving accessible tourism
• Compliance with legal obligations

Accessibility-related information is processed only with explicit consent.

4. How We Use Your Information

• Conduct accessibility audits and assessments
• Deliver reports, insights, and recommendations
• Improve proprietary accessibility guidelines
• Communicate with users and clients
• Manage contracts, billing, and support
• Improve website functionality and service quality
• Meet legal and regulatory requirements

5. Sharing & Disclosure of Information

We do not sell personal data.

• Trusted service providers under confidentiality obligations
• Clients in anonymized or aggregated audit formats
• Legal or regulatory authorities when required by law

Accessibility feedback is never shared with identifying details without explicit written consent.

6. Cookies & Tracking Technologies

We use cookies to ensure website functionality, analyze traffic, and improve user experience. Non-essential cookies are used only with explicit consent. Users may manage cookie settings through their browser.

7. Data Retention

Personal data is retained only as long as necessary for service, audit, and legal purposes. Accessibility-related data may be retained in anonymized form for research and benchmarking.

8. Data Security Measures

• Secure servers and access controls
• Restricted access to sensitive data
• Data minimization practices

While safeguards are implemented, no digital system is entirely risk-free.

9. Your Rights

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to certain processing
• Request data portability where applicable

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information